Terms & Conditions
THE GENERAL CONDITIONS FOR ONLINE SALES
This document is an agreement concluded between BALKAN PC PARTS, having its seat and registered address at Ihsaniye Mh. Izci Sk. No:6/B Nilufer/Bursa/Turkey (“BALKAN PC PARTS”, “we” or “us”), an Turkey company and the respective clients, which provides the general conditions for clients to buy online products via the Balkanpcparts website www.balkanpcparts.com (hereinafter referred to as “General Conditions”)
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
By ordering and purchasing online via the website www.balkanpcparts.com, you accept without reservation all the General conditions. These general conditions are applied to all sales via the website Balkanpcparts, even though the products are delivered to the address specified by the Client or when the clients buy the products at the stores. If the general conditions change, corresponding changes will be published on this website. If the general conditions change, they will not be applied any more.
Balkanpcparts will not be responsible if during the navigation on this website can be downloaded unwanted products or unconfirmed by the client. Balkanpcparts will not be responsible for problems that may arise due to the lack of antivirus, firewall or browser not updates on the visitor’s computer during the navigation of this website of Balkanpcparts as well. The clients take responsibility by themselves for using the right equipment and programs to be protected against external against external attacks (viruses, different pages) to buy online. Balkanpcparts may decide at any time to suspend, change or terminate the provision of the products online due to maintenance works, to update or improve the website or for any other reason.
Violation of these conditions and terms entitles Balkanpcparts to terminate an online purchase and to not let them navigate anymore on this website for these reasons or others.
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Balkanpcparts, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Balkanpcparts and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Albania.
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at info@balkanpcparts.com.
Electronic purchase/order procedure.
To buy online, the client must be over 18 years old and with full legal capability to act. The first step the client should take is the registration. During the registration, the client must provide name, surname, his electronic address, his password as well. The client is obligated to provide true and correct information, mandatory for its identification. The password is personal and should be kept confidential and not disclosed to any other person. The client will have access to his personal data in the Customer space or in case when the client makes an order, the client must be identified in advance through the user name and password, taking into consideration that the password does not serve to make payments.
The client performs the order through the procedure described on the website and confirms a detailed summary of the order, which contains information on the product ordered and its price. Balkanpcparts will not take any responsibility if in the relevant customer account purchases or orders another person who has taken the username or password with or without the knowledge of the relevant client. Verification of data and provision of his client’s bank card numbers constitutes signature and expresses hidden acceptance of all transactions made by the client on the website of Balkanpcparts.
Balkanpcparts will not take any responsibility if the card bank, details of which are set in order to perform a payment is declared stolen or lost, in case the relevant bank confirms the payment. Balkanpcparts is not responsible if the website doesn’t work, which can delay or prevent the performance of electronic orders, due to the events beyond the reasonable control of Balkanpcparts or due to maintenance work carried out on the respective website Balkanpcparts.
Products and price
Visiting website www.balkanpcparts.com, you, as a client will be informed about the main features of the products on this site. Any information regarding the description of the products, their characteristics and prices will be displayed with detailed specifications on the website. However, the clients have the right to know the manner of use or any other information that accompanies the products delivered or placed on the products or their packaging, such as instructions for use. Considering that buying electronically does not offer the ability to display usage instructions or other documents, the Customer may choose to recognize them after the purchased product is delivered as take delivery of or can visit one of the shops of Balkanpcparts to see the relevant product.
The Internet offers a different shopping experience from buying in-store. In other words, we inform you that the pictures that appear on the website to illustrate the products may not always display the view and real product’s features such as colour, size or format, which may not always coincide with the description (in text) of the product concerned. Balkanpcparts does not take any responsibility in case of any inaccuracies or inconsistencies in the product illustration. Balkanpcparts does not guarantee the availability of any product published on the website
Availability of products means availability in stock. In case of lack of availability of the product, Balkanpcparts undertakes to inform the Client as soon as possible by his contacts established during online purchasing, but in any case within 48 hours of order confirmation.
The prices set on the website of Balkanpcparts are net prices with VAT included. The prices set for the products do not include the delivery costs which are the responsibility of the Client who chooses the delivery of products to the address specified by him. In case of any mistake in writing about the prices of one or several products, Balkanpcparts shall notify the Customer of the mistake. The client is free to choose to continue to the end of the transaction or to terminate it.
Confirmation of order and transportation/installation cost.
After purchasing the product (s) electronically, Balkanpcparts confirms immediately to the client the receipt of the order. In addition, the Client will receive a message through his email, confirming the purchase electronically and containing information on the product, quantity, price and order number.
Customer orders will be considered accepted only after their confirmation by Balkanpcparts. Customer orders may be reviewed by Balkanpcparts and consulted with the Client, especially in case of the absence of the product chosen on the website by the customer. Balkanpcparts informs the customer of each case. Transportation costs to the destination apply only if the service is required by the Client during electronic purchasing.
Payment methods
The customer can make the payment with 1. Payment with bank account. 2. Bank debit card or credit card (of any kind).
If Balkanpcparts finds it impossible to accomplish a part of the order for reasons that have nothing to do with Balkanpcparts, customer payment shall be reduced by the price of the unsent products and relevant shipment fees, once notified respectively for these changes.
Note:
Balkanpcparts uses computer programs approved by Visa International and MasterCard Worldwide to the latest standards of security (128-bit SSL).
During the payment, the client automatically connects with the payment server, part of the Data Processing Center Control System. The Bank data of the client, protected through encryption, does not pass through Balkanpcparts Electronic Systems and is not saved in these systems.
Product delivery
Delivery of products will be performed within 3-5 business days from the day after order confirmation from Balkanpcparts. In case of absence or delay, you will be notified by Balkanpcparts to postpone the deadline for delivery. The client is free to choose whether wants to accept or cancel the order. Product delivery can be carried out only on the territory of the Republic of Albania. Delays in product delivery or order failure do not mean compensation of the Customer or its suppliers.
Balkanpcparts through the transporters will deliver the ordered products to the address set by the Client, in the nearest location accessible by means of transport. The client undertakes to take the delivered products on its behalf or on behalf of the person to whom the order is carried out at the address given by him during the order performing. During the delivery, the Client or authorized person must prove his identity and show the order confirmation which contains the order number and authorization in case of withdrawal by a third person.
During the control of the products delivered, if the client finds out that the wrapping or product packing is damaged, the products are missing or damaged, the Customer must describe all the remarks written in the act of receiving and obtain the signature of the carrier and will keep a copy of the document. These remarks should be clear (determination of damages) in order to be considered by Balkanpcparts for the replacement product.
If Balkanpcparts or the transporter cannot deliver products because customer’s fault, such as respecting the schedule set for the delivery of products, or lack of communication of particular conditions of access, the Client loses the right to refund delivery costs. The costs of returning the product will also be deducted from the refund of the product price. If the client wants another delivery, he is obligated to pay in advance the delivery costs.
Order cancellation
The client has the right to cancel his order, in case Balkanpcparts does not accomplish the delivery conditions predicted in the above point, announcing via email info@balkanpcparts.com. The request for cancellation will be considered by Balkanpcparts only if the preparation, submission or delivery of ordered products did not happen under the terms described in these Terms.
For the above cases of cancellation, the Client will be compensated for the payment made within a period of 4 days since the request was received from Balkanpcparts. In the case of an online purchase with a debit or credit card, the client will cover all the bank commissions arising from the two transactions.
Return Policy
Pursuant to Article 37 of Law 9902, dated April 17, 2008 "On consumer protection", the Client has the right to withdraw from the contract without penalty and without giving any reason, within a period of 14 days from the date of delivery of ordered products.
The product must be returned to the address specified by Balkanpcparts, with packaging and encasement, not used and accompanied by all accessories, instructions for use, documents proving the purchasing electronically and a return authorization form completed; if the product is not delivered in a manner described in this point, it will not be accepted by Balkanpcparts. Transportation costs for the return of cancelled orders will be covered by the Client
Privacy and copyrights
Protection of privacy and personal data are matters of particular importance and Balkanpcparts is committed to strictly implementing all legal frameworks for their respect and protection, particularly Law 9887, dated 10.03.2008 "On Protection of Personal Data", as well as the relevant legal acts.
In accordance with the legal framework, the Client has a right of access, correction, deletion of his personal data or opposition to their processing. The client can exercise these rights by sending an email to: info@balkanpcparts.com. This site is the official website of Balkanpcparts. All elements used on this site, including Sound or visual elements, and the base technology, are protected by copyrights, trademarks or patents. They are the exclusive property of the company Balkanpcparts Shpk. This site is used according to the General Conditions which are expressly set out here. The client has the right to use this site only for personal use and any copying, or unauthorized use of elements used on this site is prohibited.
Service of warranty products
After-sale services will be provided for all products within the warranty. This service will be performed only in the authorized service centre of Balkanpcparts.
Customer Service
If you have questions, complaints or comments about these Terms and Conditions or your electronic purchase on the Balkanpcparts website, don’t hesitate to visit us at the address or email: info@balkanpcparts.com